Customer service constitutes a large group of entrepreneurial actions. We believe that each such action is both very important and essential.In caring for each detail of our business, our utmost dedication goes to providing the highest quality expertise.
Our company employs fifteen highly-qualified people who look after the customers and provide the required quality of service.
So as to keep the high standards with regard to technologies and the needs of our customers, we administer a continuous education and training of our staff both in Croatia and abroad. We frequently attend professional conferences and seminars and follow renowned manufacturers.
We are proud of our successful collaboration with The Vaillant Group – Croatia and our long- term agreement which has enabled servicing of the entire product range both inside the standard warranty period and after its expiration, as well as availability of the entire assortment of spare parts. To ensure the customer’s satisfaction, we would like to note that we are a member of Vaillant Service System, the approved Vaillant advanced installer in Croatia, meaning that we fulfil the very high servicing standards required for Vaillant products.
Due to our long tradition, high standards of gas appliance servicing, maintenance and repairs and the efforts we make in serving our customers, we are fully trusted by high-ranking manufactures, with whom we have accordingly signed Servicing Agreements.
We are an approved service supplier of the following distinguished companies: VAILLANT, BERETTA, BOSCH JUNKERS and LAMPART. We service the products of these manufacturers both within the warranty period and after warranty period expiration, and we supply their spare parts for production programs. Our field of activity is the City of Zagreb and its surroundings, and in agreement with the client we are making arrangements for the provision of services all around Croatia.